Working with people (basic leadership training)

As a professional, achieving results is very important. It's often necessary to call on employees to help you out, but at the same time those employees can also create certain challenges for you. How do you make a close team out of a group of people? How do you motivate and guide them to perform even better?

‘Working with people’ familiarises you with the complexity of working relationships. You will learn about the ingredients that create successful leadership, an optimal working climate and ‘winning teams’. Models based on practical cases and numerous practical tips mean that you will be able to see immediate results in your own approach.

How can I tackle the situation better? Why do I react like that? All new managers who strive to do things well often question themselves. This training programme teaches you all the tools that will enable you to analyse your style of leadership, communication or conflict resolution and help you to distinguish the positive aspects of leadership from the pitfalls. Tips for self improvement are included along the way and you are continuously given the chance to put the theory into practice with the aid of familiar examples and shared experience.

Trainer who analyses, evaluates and inspires

Dan Steer is training consultant at Kluwer. Following completion of his philosophy degree in England, Dan worked as a project manager in a European marketing agency delivering branding solutions for multinationals such as Vodafone, Philips, Unilever and Sony. Since relocating to Belgium, he has spent the last 6 years as Training and Development Manager for 2 large international IT service companies, implementing people development strategy. Today, Dan’s activities include training consultancy, personal coaching and delivery of training on a variety of subjects including communication and management skills and personal effectiveness.

Motivation is the key

Employees become demotivated:

if they don’t know what you expect of them.

if they know what they have to do, but they (still) can't do it.

if they know what they have to do and they are also capable of doing it, but they don’t get the chance to do it.

This is why motivation is a key throughout the four-day training programme.

Day 1

What can and must the employee do?

Knowing the fundamental rights of each employee well

Creating clarity through good job descriptions and competence profiles

Applying the 20/80 rule

Day 2

What exactly is leadership?

The difference between leadership and management

Situational leadership and personal leadership style

With a focus on:

Coaching, delegating and persuading

Communicating and interactive listening

Day 3

Evaluating and steering people

Carrying out performance interviews

Using evaluation criteria

Avoiding fundamental evaluation mistakes

Applying the golden assertiveness formula

Getting assertiveness techniques under the belt and applying them

Day 4

Changes, conflicts and working in a team

Initiating processes of change

Coping with resistance and change

Making a team out of a group and getting the best out of it

Undertaking a fast and efficient team audit

Communicating better as a leader

Resolving conflicts on the work floor

Dissolving myths about conflicts

new managers who are preparing for a position of leadership

managers who require a framework that will enable them to be more conscious about providing leadership

managers from the business world, the non-profit sector or public services who work in both small and large organisations

Yourself

Getting to know your own leadership style.

Consolidating your strong points and improving your weaker areas.

Understanding leadership models and implementing them in order to improve how you work with people.

You and your individual employees

Better assessing the performance of your employees.

Steering people through discussing less successful achievements.

Resolving conflicts and settling differences constructively.

Helping your employees to flourish.

Guiding and taking care of less effective employees.

You and your team

Forging a selection of individual employees into a team.

Making your team more creative and more effective.

Delegating effectively to your team.

1. A basic training programme geared towards new managers. You learn the theoretical framework of providing good leadership, whilst largely working on practical case studies.

2. Over a period of 4 days, you are given the opportunity to take a good look at yourself, your relationship with your individual employees and your relationship with your team. Following the training programme, you will have a more conscious approach to providing leadership and you will also react with more self-confidence in difficult situations.

3. ‘Working with people’ provides an ideal arena within which you can address your problems together with the other participants and the trainer. You also have the opportunity to exchange experiences, discuss, learn and pick up new ideas that you can put into practice for yourself.

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